ONLINE WORKSHOP
AI is transforming customer service, allowing businesses to deliver faster, more personalised, and efficient support experiences. This webinar will explore how AI-driven tools, including chatbots, can streamline customer interactions, handle routine inquiries, and improve response times, all while boosting customer satisfaction. Designed for small business owners and customer experience professionals, this session will show you how to integrate AI effectively into your support strategy, helping your business stay competitive and responsive to customer needs.
LEARNING OUTCOMES
- Discover how AI tools, such as chatbots, can automate customer interactions and provide instant, personalised support.
- Learn strategies to implement AI for improved customer experience, from initial inquiries to ongoing support.
- Understand how to leverage customer data to tailor interactions and increase satisfaction.
- Gain insights into using AI to monitor and analyse customer feedback for continuous service improvement.
- Explore cost-effective AI solutions that can be scaled to meet the demands of growing businesses.
REGISTER HERE
WHO IS THIS FOR?
- This webinar is aimed at small businesses throughout Sydney, and has a capacity to host up to 50 people.
- This webinar is for business owners who have established high-needs businesses.
- This webinar will take place on Zoom, click above to register.
- Customers can access up to 8 hours of free support per financial year, which includes business advice sessions and events.
- This event will be delivered by Realise Business, an approved independent provider for Service NSW Business Connect.
YOUR PRESENTER – KACHINA DIMMOCK
Kachina Dimmock, the driving force behind Collective Catalysts, Australia’s First Marketing AI Agency, combines startup, corporate marketing, and military experience. Her journey emphasizes agility and adapting to change. By collaborating with global AI marketing leaders, she advocates ethical AI application in business marketing. At Collective Catalysts, Kachina integrates AI into strategies, aiming for efficient marketing and business growth.
