ONLINE WORKSHOP
In today’s competitive business environment, maintaining strong customer relationships is key to long-term success. Customer Relationship Management (CRM) systems are designed to streamline communication, manage interactions, and drive sales growth. This webinar will show how CRM systems can help businesses track customer data, personalise marketing efforts, and automate sales processes, all while improving customer satisfaction.
LEARNING OUTCOMES
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Understand the role of CRM systems in managing customer interactions.
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Learn how CRM tools can automate and optimise sales processes.
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Explore strategies for using CRM data to enhance customer service and marketing efforts.
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Gain insight into popular CRM systems, such as Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics 365.
REGISTER HERE
WHO IS THIS FOR?
- This webinar is aimed at small businesses throughout NSW, and has a capacity to host up to 50 people.
- This webinar is for business owners who have just started a business or have an established business.
- This webinar will take place on Zoom, click above to register. You will receive the Zoom link in an email prior to the workshop. This will be a live online event.
- Attending and logging into the live zoom will come out of your allocated business connect hours.
This event will be delivered by Realise Business, an approved independent provider for Service NSW Business Connect.
YOUR PRESENTER – ZAK OBAID
Zak Obaid is a digital advisor with over a decade of experience across both the public and private sectors. He specialises in helping small businesses optimise procurement, develop effective marketing strategies, and leverage technology for growth. With a strong background in project management, Zak focuses on sectors such as infrastructure, education, health, financial services, not-for-profits, and more. He’s the ideal partner to guide your business through digital transformation.
