ONLINE WORKSHOP
Every business relies on customers to buy their products or services. Attracting new customers and retaining current ones through exceptional customer service can bring significant advantages. By focusing on extraordinary service, you’ll spend less time drawing potential customers into your marketing and sales funnel. Additionally, your returning customers are more likely to become loyal followers, buying more from you, providing glowing testimonials, and encouraging their friends and colleagues to shop at your business. This webinar will delve into these strategies and how to implement them effectively.
LEARNING OUTCOMES
- The components of exceptional customer service.
- The benefits of looking after your customers and other stakeholders in your business.
- Examples of household business names that failed and why.
- Examples of business that excel in proving exceptional customer service.
- Ideas for attendees to apply for themselves and their employees to enhance their levels of customer service.
REGISTER HERE
WHO IS THIS FOR?
- This webinar is aimed at small businesses throughout Sydney, and has a capacity to host up to 50 people.
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This webinar is for business owner who wants to grow their business.
- This webinar will take place on Zoom, click above to register.
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Customers can access up to 8 hours of free support per financial year, which includes business advice sessions and events.
This event will be delivered by Realise Business, an approved independent provider for Service NSW Business Connect.
YOUR PRESENTER – GEOFF SILK
Geoff Silk is a businessman and coach who provides business advice based on many years of experience working with new, developing and established businesses. He interacts diligently with business owners selling products and/or services, to achieve their aspirations and goals. In 2016, Geoff was recognized as Best Metropolitan Advisor in Australia by Business Enterprise Centres, Australia.
