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Winning clients through exceptional customer service

ONLINE WORKSHOP

Every business relies on customers to buy their products or services. Attracting new customers and retaining current ones through exceptional customer service can bring significant advantages. By focusing on extraordinary service, you’ll spend less time drawing potential customers into your marketing and sales funnel. Additionally, your returning customers are more likely to become loyal followers, buying more from you, providing glowing testimonials, and encouraging their friends and colleagues to shop at your business. This webinar will delve into these strategies and how to implement them effectively.

LEARNING OUTCOMES

  • The components of exceptional customer service.
  • The benefits of looking after your customers and other stakeholders in your business.
  • Examples of household business names that failed and why.
  • Examples of business that excel in proving exceptional customer service.
  • Ideas for attendees to apply for themselves and their employees to enhance their levels of customer service.

REGISTER HERE

WHO IS THIS FOR?

  • This webinar is aimed at small businesses throughout NSW, and has a capacity to host up to 50 people.
  • This webinar is for business owners who have just started a business or have an established business.
  • This webinar will take place on Zoom, click above to register. You will receive the Zoom link in an email prior to the workshop. This will be a live online event.
  • Attending and logging into the live zoom will come out of your allocated business connect hours.

This event will be delivered by Realise Business, an approved independent provider for Service NSW Business Connect.

YOUR PRESENTER – GEOFF SILK

Geoff Silk is a businessman and coach who provides business advice based on many years of experience working with new, developing and established businesses. He interacts diligently with business owners selling products and/or services, to achieve their aspirations and goals. In 2016, Geoff was recognized as Best Metropolitan Advisor in Australia by Business Enterprise Centres, Australia.

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