Businesses need to implement a multichannel mindset when interacting with their customers. Customers use multiple channels on a daily basis and expect relevant, consistent experience across all platforms. Join our session with Proto Partners CEO, Damian Kernahan as we look at why customer experience is vital for a business’s success.
- What is customer experience design
- Some case studies of customer centric companies
- Four things to ensure you deliver improved CX
- Customers use multiple channels but only one journey
- Putting theory into practice
This session is provided through the Business Connect program. Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start, run, adapt or grow your small business.
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