Webinar
Customer experience (CX) is a customer’s perception and feelings towards the interactions they have with your organisation. Whether a customer is navigating through your website, following your business on social media or talking to your customer service team over the phone, it’s important they experience a consistent experience across all touch points. If they have a bad or inconsistent experience even across just one channel, this can impact your sales and revenue. If they have a consistent, easy and pleasurable journey – then you could convert more customers.
Join our 1-hour webinar with Proto Partners CEO, Damian Kernahan, as we learn the importance of customer experience and how this can affect your business’s success.
Learning outcomes:
- Learn what is customer experience (CX) design
- Some case studies of customer centric companies
- Four things to ensure you deliver improved excellent customer experience (CX)
- Customers use multiple channels but only one journey
- Putting theory into practice
Our Presenter

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Media Release
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