November 8, 2021

12:00 pm to 1:00 pm


Customer experience (CX) is a customer’s perception and feelings towards the interactions they have with your organisation. Whether a customer is navigating through your website, following your business on social media or talking to your customer service team over the phone, it’s important they experience a consistent experience across all touch points. If they have a bad or inconsistent experience even across just one channel, this can impact your sales and revenue. If they have a consistent, easy and pleasurable journey – then you could convert more customers.

Join our 1-hour webinar with Proto Partners CEO, Damian Kernahan, as we learn the importance of customer experience and how this can affect your business’s success.

Learning outcomes:

  • Learn what is customer experience (CX) design
  • Some case studies of customer centric companies
  • Four things to ensure you deliver improved excellent customer experience (CX)
  • Customers use multiple channels but only one journey
  • Putting theory into practice

Our Presenter

Damian Kernahan

Damian Kernahan believes Branding is the promise you make; Customer Experience is the promise you keep.

To help Australian organisations keep more of their brand promises, as co-founder of Proto Partners, Damian pioneered the introduction of Service Design to Australian business in 2008. Having worked across Australia and the USA in senior marketing and management roles, he combined his MBA studies, his marketing services experience and a deep interest in the power of design to start Australia’s first dedicated Service Design consultancy.

Damian is considered one of Australia’s leading experts on Customer Experience and Service Design having worked with both fast growing and blue chip companies on how to harness the power of design to create intentional service experiences, customers love.

He is an authority on Customer Experience Management, Service Design and Service Innovation

Realise Business is Not-for-Profit, and funded by all levels of Government, which means you can get advice from our highly experienced business advisors for a fraction of the cost of private business coaching. Find out more

Media Release

By attending this event you agree that Realise Business may use photographs or video footage taken of yourself during the event for marketing purposes; including DVD production, posting on the Realise Business website, and or social media platforms, or for future Realise Business events.


Bookings are closed for this event.

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