Getting into the minds of your customers can be challenging. Once you think you’ve got their every want and need accounted for, new technology, preferences, and buying trends emerge. You may wonder why a customer spends so long browsing your selection and adding products to their cart just to close the tab, or why it’s taking your customers several steps to get from point A to point B when it should only take one. Whatever the confusion may be, the root cause is that you most likely don’t have a clear grasp of the customer’s journey to purchasing your product or service. This webinar will show you how you can solve those challenges.
- What is a Customer Journey Map
- How does it help you uncover opportunities in your business
- How can you map your own Business customer journey
- Customer Journey Map Examples
- Free Customer Journey Map Template
This event is provided through Business Connect. Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start, run, adapt or grow your small business.
To attend the session we require you to be registered in Business Connect. A team member from Realise Business will be in touch with instructions if you are not registered.
To attend the workshop we require you to be registered in Business Connect. A team member from Realise Business in be in touch with instructions if you are not registered.
By attending this event you agree that Realise Business may use photographs or video footage taken of yourself during the event for marketing purposes; including DVD production, posting on the Realise Business website, and or social media platforms, or for future Realise Business events.