fbpx

How To Win, Grow & Keep Your Customers

Online Workshop

The last 2 years have been tough on Australian consumers and small businesses. For customers, it has been a mixed bag of emotions. Disappointed by the treatment they have received from some small businesses and pleasantly surprised by others. For those businesses who responded to the covid challenges with flexibility, empathy and a commitment to doing right by their customers, there is a foundation of trust that can now be built on to grow your small business. For those businesses who struggled to support customers, there are different challenges ahead but they can be overcome.

For all small businesses, the opportunity is to improve your understanding of customers so that your efforts and attention are going into areas that matter most to customers and which lead to profitable business outcomes. This workshop provides an opportunity to health check how your business is responding to what customers want (and expect) from businesses they buy from, what other Australian businesses are doing to stand out from the crowd and then Kristin will share her tops and tricks (from 18 years in big business) to Get, Grow and Keep customers in this post covid world.

Learning Outcomes:

  • Understanding how customer expectations and needs have changed post covid and areas of opportunity for your business
  • Being introduced to some easy models that will improve your customer understanding and allow you to drive meaningful change for customers in your business right now

Who is this for?

  • This webinar is aimed at small businesses throughout NSW, and has a capacity to host up to 500 people.
  • This webinar is for business owners who have just started a business or have an established business.
  • This webinar will take place on Zoom, click below to register. You will receive the Zoom link in an email prior to the workshop. This will be a live online event.
  • Attending and logging into the live zoom will come out of your allocated business connect hours.

This session is provided through the Business Connect program. Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start, run, adapt or grow your small business.

To attend the workshop we require you to be registered in Business Connect. A team member from Realise Business will be in touch with instructions if you are not registered.

Realise Business provides confidential, independent business advice and skills training for small businesses across Northern, Eastern, Southern and Central Sydney, as part of the NSW Government’s Business Connect program.

Our Presenter: Kristin Haynes

Kristin is a customer experience whiz with a focus on improving the relationships businesses have with their customers as a key driver of long-term growth and profitability. She has been a senior leader of Customer Experience teams across the telecommunications, banking, media, sporting, and entertainment sectors. She has a background spanning Sales, Service, and Marketing, and is a passionate advocate for ensuring businesses understand their customers in the interests of obtaining and maintaining a customer edge.

Realise Business is Not-for-Profit, and funded by all levels of Government, which means you can get advice from our highly experienced business advisors for a fraction of the cost of private business coaching. Find out more

MEDIA RELEASE

By attending this event you agree that Realise Business may use photographs or video footage taken of yourself during the event for marketing purposes; including DVD production, posting on the Realise Business website, and or social media platforms, or for future
Realise Business events.

Share the Post:

Too Much Digital and Not Enough Wins in Your Business?

Find the Right Digital Solution for Your Business

Related Posts

Martin Rogers
Chief Executive Officer

Martin holds an extensive background and certification in Business, Marketing, and Strategy with over 20 years’ experience specialising in Strategic Thinking, Business Growth, Leadership and Team Development, across a number of industries. Martin utilises a collaborative leadership style and has a thirst for problem solving, understanding the latest trends and identifying the uniqueness that gives businesses their edge.

Mark McCrea
Chief Operations Officer

Mark McCrae stands out as a highly efficient Operations professional, known for his strategic oversight and management prowess within the corporate landscape. With years of experience under his belt, Mark has become synonymous with operational excellence, streamlining processes to enhance productivity and drive sustainable growth. Mark's forward-thinking approach and unwavering commitment to excellence have solidified his reputation as a cornerstone of operational success.

Razz Khan
Chief Marketing Officer

With over a decade of experience, Razz has a proven track record of driving growth and enhancing the digital footprint of various brands across multiple industries. His expertise spans across SEO, PPC, content marketing, social media strategies, and analytics. Razz is known for his innovative approaches to solving complex marketing challenges. Razz's passion for digital marketing, combined with his commitment to client success, makes him a valuable asset to any team looking to elevate their digital presence..

Greg Kay
Chief Commercial Officer

Greg has more than 25 years success in working with many for the development and implementation of growth strategies for businesses by building strong relationships through effective partnerships. Greg constantly strives for opportunities to have a positive influence in the personal and business lives of the people he works with.

Chris Wilborn
Contracts Manager And Advisor

Chris is a results-driven leader with a wealth of knowledge derived from his more than two decades in the NGO, corporate and government sectors. As a current business owner, from his prior work as a growth-minded CEO and a background working with disability organisations, Chris is deeply passionate about the NDIS, small business community and the central role they play in the fabric of our society.

Lindsay Munns
Executive

As a long term member of the Realise Business Board, Lindsay has temporarily stepped into this key role to facilitate the changeover of Chief Executive as part of our CEO succession strategy. Additionally he is busy leading the roll out of a major new Government contract that will take Realise Business up to the next level of its vital place in the NSW Small Business Advisory scene.

Marisa Barresi
Office / Client Coordinator
- Business Connect

Shanice Bangar
Events / Client Coordinator - Digital Solutions

Mona Bucog
Event Coordinator

Over the past 12 years, Mona has honed her skills in customer service, specializing in managing and addressing a wide range of customer needs. She’s dedicated to providing exceptional service and ensuring customer satisfaction. Her experiences have helped her develop skills that assist organizations in achieving their goals. Her ultimate aim is to help them focus on what they love, and she will take care of the rest!

Maricor Alzola
Marketing Coordinator