A great strategy to increase sales is to ‘map your customer’s journey’; This exercise is even more relevant as Parramatta’s Light Rail project reaches key milestones. Hospitality and retail businesses can benefit from detailing the journey of a typical client or shopper. Their experience can inform improvements to remove obstacles and encourage happy customers who […]
Navraj Kamboj has just taken on a Phillip Street cafeteria business and swung into action to create a restaurant with a fresh brand and the capacity to serve more customers. After working in the area for a long time, Navraj jumped at the opportunity to take over an existing business and establish his cafeteria, Beans […]
Proven, repeatable systems are the key to your company’s success. Enhance your hospitality, professional services or retail business with new systems that maximise productivity and make the business work for you. Good systems can provide numerous advantages to your business, increasing profits at the same time as reducing stress. Even if you pride yourself on a […]
A revised menu has become the core of a redevelopment campaign for Parramatta café Mr Cuppa. Business owners Shannon and Emily Chin established the Macquarie Street café during 2021. They were both passionate about coffee and wanted to bring something to the market that had their individual imprint on it. Along with many local business […]
In the digital age, the dining experience is changing. Reshaped processes require restaurant owners and customers to adapt, promising a bright and sustainable future. The digital approach to running a restaurant is still really about the end goals. For the business owner, these goals are saving time, reducing workloads, cutting costs, increasing hygiene, managing staff, […]
The astute and innovative team at Parramatta restaurant Ria Ayam Penyet have immersed themselves in a high-tech approach to present their renowned dishes to a wider base of loyal customers. This Church Street family-owned business is a high-quality Quick Service Restaurant (QSR). The culinary creations of Ria Ayam Penyet are inspired by the produce and […]
If the pandemic has taught us one thing, it is that learning and adapting to change are critical skills for resilient and successful businesses. While we can’t see into the future, there are steps that you can take. The development of financial and digital literacy skills are two key areas where adept business owners can […]
Business owner Alain El-Khoury has more than 25 years of hair styling knowledge. Now that hairdressing clients are returning to NSW salons, Alain is preparing to restyle his Klassik Hair Salon business. The Dundas hairdressing salon has enjoyed loyal customers and convenient premises on Station Road for many years, but Alain has his sights set […]
Basha Pizza Café (aka Basha Bakery & Café) is a new Phillip Street business forging its identity with a special contribution to pizza fare. After establishing the business in 2021, Mohammed Hamdan engaged with Realise Business advisors to develop ways to make the business better known and more resilient to customer traffic issues like pandemic […]
Last month marked two years since the World Health Organisation declared a global pandemic. While there is no doubt the past few years have been unprecedented, it’s interesting to look back and see how mindsets have changed while businesses have pivoted and evolved. Acknowledging that customer and employee preferences have also evolved will help you […]